Shipping policy

 

Shipping Policy

*Last Updated: 10/12/2023

Thank you for choosing [Alluminate Aesthetics Name] for your candle purchases. This Shipping Policy outlines our procedures for order fulfillment, available shipping options, and important details regarding the delivery process.

  1. Order Processing:

- We aim to process and fulfill orders within 4-6 days  of receipt, excluding weekends and holidays. Please note that during peak seasons or promotional events, processing times may vary.

  1. Shipping Methods:

- We offer a range of shipping options to cater to your specific needs. Our standard shipping method is provided by USPS, FedEx, & UPS.

  1. Domestic Shipping:

- We provide shipping services within the continental United States. Estimated delivery times for standard shipping range from 4-6 days after processing.

  1. International Shipping:

- We also extend our shipping services internationally. Be aware that shipping times and fees may differ based on the destination country. Customers are solely responsible for any applicable customs duties or taxes imposed by their country.

  1. Order Tracking:

- Upon shipping your order, you will receive a confirmation email containing tracking information. This allows you to monitor the status and location of your package in real time.

  1. Shipping Responsibility:

- Once your package is handed over to the selected carrier, [Alluminate Aesthetics Name] relinquishes responsibility for any issues related to delivery, including delays, loss, theft, or damage. Any claims or concerns regarding the package should be directed to the carrier.

  1. Address Accuracy:

- It is crucial that you provide an accurate and complete shipping address. We will not be held responsible for orders shipped to incorrectly provided addresses.

  1. Shipping Rates:

- Shipping rates are determined based on factors such as package weight, dimensions, and destination. The rates will be displayed during the checkout process.

  1. Returns Due to Failed Delivery Attempts

- In the event that a package is returned to us due to multiple failed delivery attempts, additional shipping charges may be incurred to re-send the package.

  1. Lost or Stolen Packages:

- [Alluminate Aesthetics Name] is not liable for any lost or stolen packages. If you suspect that your package has been lost or stolen, please contact the carrier directly with the provided tracking information.

  1. Contact Us:

- For any questions or concerns about our Shipping Policy, please reach out to us at customerservice@alluminateaesthetics.com.