Return Policy

Return and Refund Policy

Last Updated: 05/16/2024

Thank you for shopping at Alluminate Aesthetics. We value your business and want you to be completely satisfied with your purchase. Please read the following policy carefully to understand our practices regarding returns and refunds.

Damaged Items:

If you receive a damaged item due to transit, please contact us within 10 days of receiving the product. To process your request efficiently, please provide clear photos of the damaged item and your order details. Upon verification, we will be happy to offer you a replacement.

Non-Returnable Items:

As our products are handmade and ca

refully inspected before shipping, we do not accept returns for reasons other than damage in transit.

3. Refunds:

We do not offer refunds for any other reason than receiving a damaged item in transit.

4. Contact Us:

If you have received a damaged item and would like to request a replacement, please contact our Customer Support team at [email address/contact form link] with the subject line "Damaged Item - [Your Order Number]".

5. Shipping Costs:

We will cover the shipping cost for the replacement item in the case of a damaged product.

6. Processing Time:

We aim to process your request and ship out a replacement within 4-7 business days after verification.

7. Additional Information:

Please ensure to retain the original packaging and take clear photos of the damaged item, as we may require these for verification purposes.

8. Disclaimer:

While we strive to provide the highest quality products, please note that slight variations in color, texture, and scent may occur due to the handmade nature of our candles.

9. Updates to Policy:

We reserve the right to update this Return and Refund Policy anytime. Any changes will be posted on this page.